Help Desk Support and QA

About the role

Become part of the dynamic and innovative team at GREAT DEALS E-COMMERCE CORP. as our new Help Desk Support and QA. This is a full-time position based in Marilao Bulacan and Quezon City, where you will play a crucial role in delivering exceptional customer service and ensuring the quality of our technological solutions.

What you'll be doing

• Provide prompt and efficient technical support to internal and external customers via phone, email, and ticketing systems
• Diagnose and troubleshoot hardware and software issues, offering timely solutions to resolve customer concerns
• Assist with the testing and quality assurance of new and existing products and services to maintain the highest standards
• Collaborate with cross-functional teams to identify and address system improvements, ensuring a seamless user experience
• Maintain detailed records of all support activities and escalate complex issues to the appropriate teams
• Stay up-to-date with the latest technologies and industry trends to enhance your problem-solving skills

What we're looking for

• Proven experience in a customer service or help desk role, preferably in the IT industry
• Strong technical aptitude and the ability to quickly diagnose and resolve a variety of hardware and software issues
• Excellent communication skills, both written and verbal, to effectively liaise with customers and team members
• Attention to detail and problem-solving skills to ensure the quality and reliability of our products and services
• Ability to work collaboratively in a team environment and provide mentorship to less experienced colleagues
• Relevant certifications or a bachelor's degree in Computer Science, Information Technology, or a related field

What we offer

At GREAT DEALS E-COMMERCE CORP., we are committed to providing our employees with a supportive and enriching work environment. You can look forward to competitive compensation, opportunities for professional development, and a comprehensive benefits package that includes health insurance, retirement plans, and work-life balance initiatives.

About us

GREAT DEALS E-COMMERCE CORP. is a leading player in the e-commerce industry, known for our innovative online shopping platform and exceptional customer service. With a strong focus on technology and a collaborative culture, we strive to create a seamless and engaging experience for our customers. Join our team and be a part of our continued success!

Apply now to become our next Help Desk Support and QA at GREAT DEALS E-COMMERCE CORP.