Help Desk Specialist

At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.

Provide general overall FC services including continuous monitoring of facility. Handle routine property management operations, including procurement of office supplies and customer satisfaction to client, agencies and visitors.

•   Act as reception to the space, meet and greet visitors and answer phone as needed.
•   Provide direction/information to vendors, facility staff, and service providers as required to ensure excellent coordination/execution of work within client environment.
•   Receive and respond to client service requests (emails, phone calls (voicemail), in person.
•   Monitor and maintain the online work order system (Corrigo).
•   Assist vendors with quote and invoice submittals to ensure target SLAs are met.
•   Create purchase orders.
•   Coordinate contractor access request and approvals through Smartsheet a web-based application.
•   Complete building and exterior walkthroughs, generating work orders for noted deficiencies.
•   Order supplies for general office use and various client driven initiatives as needed.
•   Attend, participate and provide support for meetings, events, and conference room reservations as needed and directed.
•   Periodically check building mailroom and notify recipients of packages for retrieval.
•   Provide general overall FC services including continuous monitoring of the facility.
•   Participate as a key team member in response to emergency situations.
  
  

Qualifications

•   Education/training
  
  

o  degree in facilities management, business or another related field.

o  Bachelor’s degree preferred.

o  2+ years’ experience with facility or property administration.

•   Skills and Knowledge
  
  

o  Excellent communication skills both written and verbal.

o  Superior customer service skills and orientation.

o  Ability to always maintain professionalism under stressful situations.

o  Ability to plan and manage work orders under time constraints.

o  Ability to multitask and work without direct supervision.

o  Strong organizational and time management skills.

o  Proficient in MS Office.