Help Desk Analyst

The Lead Tree - Clark Outsourcing


Date: 6 days ago
City: Angeles City
Contract type: Full time

Position Title: Help Desk Analyst

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: October 2024

Schedule: 8:00 PM - 5:00 AM PHT


Responsibilities:

  • Assists with creating technical solutions to business problems as needed
  • Codes or configures per solutioning agreement
  • Contribute to the understanding and execution of the test plan, actively participating in testing processes
  • Collaborates with the product team to synthesize business problems with technological opportunities
  • Integrates best practice processes wherever possible
  • Review and troubleshoot issues, participating in root cause analysis and solutioning
  • Facilitate knowledge transfer from vendors to support tools collaboratively, as required
  • Work with the team to iteratively break down and complete tasks in a collaborative fashion
  • Assist in breaking down epics and features into user stories
  • Refine user stories with scrum and Kanban teams, ensuring clear acceptance criteria and understanding of delivered value
  • Review quality assurance testing plans for each story, determining appropriate general regression testing
  • Collaborate with the product team to review stories and ensure acceptance criteria are met
  • Stay up-to-date with current technology trends, identifying opportunities to add value to the organization
  • Demonstrate a general understanding of how digital-first companies leverage data and propose strategies for staying competitive
  • Identify and propose opportunities where technology or data can be used innovatively to differentiate and accelerate organizational growth
  • Actively participate in discussions to solve business problems, contributing to the development of step-by-step solutions
  • Foster a safe working and sharing environment that encourages team member participation
  • Listen, learn, and integrate multiple perspectives into solutions
  • Articulate understanding of various perspectives, engage in debates, and provide support in driving the team forward in a unified direction

Qualifications:

  • Bachelor's degree in Computer Science, Software Engineering, or a related field
  • Proven experience in software development and coding
  • Familiarity with agile methodologies and collaborative development practices
  • Strong problem-solving skills with the ability to analyze and troubleshoot technical issues
  • Effective communication skills and the ability to collaborate in a team-oriented environment
  • Demonstrated ability to adapt to and learn new technologies quickly
  • Understanding of current technology trends and their application in business contexts
  • Knowledge of data utilization for competitive advantage in digital-first companies
  • Innovative mindset with the ability to propose novel solutions to business challenges
  • Ability to articulate and debate various perspectives while driving the team toward consensus

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