Healthcare Support Specialist

THE OPPORTUNITY

Our partner, a leading provider of private rehabilitation centers and co-located clinics within aged care facilities across Australia, is seeking a dedicated Healthcare Support Specialist to join their team! Renowned for offering a comprehensive range of allied health services, they stand out as one of the few allied health groups in Australia actively conducting research within their clinics, promoting a holistic, client-centered approach to treatment.

As the Healthcare Support Specialist, you will play a key role in managing and triaging internal and external communications, as well as overseeing task execution within the system. Reporting directly to the Australia-based manager, you will ensure seamless workflow and facilitate effective collaboration between onshore and offshore teams.

Key Responsibilities

• Provide comprehensive administrative support to the Concentric team, ensuring efficient handling of non-client-facing tasks.
• Manage appointments, schedules, and operations to support onshore teams effectively.
• Oversee billing, payments, data entry, reconciliation, and related financial processes.
• Facilitate client intake, onboarding, and documentation to ensure service continuity.
• Maintain accurate document management and compliance, including filing, updates, and auditing.
• Triage inbound SMS communications, categorizing cases and escalating issues as necessary.
• Serve as a liaison between onshore and offshore teams, ensuring seamless communication and task coordination.
• Conduct quality assurance checks on administrative tasks and system reports to uphold data accuracy and compliance.
• Audit reports and databases regularly, identifying and addressing discrepancies to ensure consistency.
• Adhere to healthcare regulations and privacy protocols, ensuring all client information is documented, stored, and handled confidentially.
  
  
  

Skills, Experience & Qualification

• Bachelor’s degree in a related field .
• Proven experience in customer service or a support-oriented administrative role, ideally within healthcare or allied health sectors.
• Proficiency in CRM systems, scheduling software, and data management tools.
• Understanding of data compliance and healthcare data protection standards.
• Strong command of written and verbal English, with an ability to convey information kindly, clearly, and effectively.
• Someone with leadership skills is ideal.
• Ability to work in high performing cross-functional teams
• Strong attention to detail and organizational skills
• Has a high level of accountability, professionalism, and confidentiality.
• Solid work ethic, positive attitude, and openness to learning.
  
  
  

ASW OFFERS

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, Thailand, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.