Healthcare Services Associate

Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you!

Hi! We’re Hive Health

About Us

Hive Health is on a mission to provide the best-in-class health plans for small-medium businesses (SMBs) in the Philippines. We offer comprehensive, hassle-free digital health insurance plans through our all-in-one platform. Founded at Harvard and Stanford and backed by top global investors such as Y Combinator, this award-winning startup is revolutionizing access to quality, affordable healthcare for millions of Filipinos, one SMB at a time.

About The Role

As a Healthcare Services Associate, you will be part of an innovative cross-functional team working to transform the delivery of patient care services in a fast-paced, entrepreneurial environment. This is a dynamic role involving both direct clinical provider interactions as well as driving operational excellence in patient’s care coordination. You will work closely with the Hive leadership to develop and manage healthcare provider relationships, facilitate differentiated patient care experience, and provide direct input into product feature improvements.

Responsibilities

As a Healthcare Services Associate, your roles and responsibilities include:

• Managing and optimizing teleconsult operations, ensuring quality standards and member satisfaction are met
• Planning and facilitating the execution of medical services such as onsite and clinic-based physical exams, vaccination drives and drug tests, ensuring logistical details are effectively managed
• Fostering relationships with Hive Health accredited providers to enhance health availments of members
• Directly managing a team of Healthcare Services Associates, company nurses, and other healthcare personnel providing leadership, guidance, and performance feedback.
• Supervising and coordinating the activities of healthcare personnel across multiple companies, ensuring consistent delivery of healthcare services
• Support responses to patient inquiries related to their healthcare needs, coverage & benefits, and coordinate routing to accredited providers
• Evaluating and identifying improvements to the existing insurance operation processes
• Support the company in relation to product development, business development, customer success, and other workstreams, as necessary
  
  

Qualifications

• At least 1 year of relevant experience in project management or medical related fields
• Strong organizational and multitasking skills
• Creative, detail-oriented, proactive in problem solving and identifying opportunities
• Curious, results-driven, ownership mentality with growth mindset
• Excellent verbal and written communications
• Collaborative team player with the ability to adapt quickly in a fast-paced environment
• Passion for innovation in healthcare
  
  

Join our team as we revolutionalize healthcare in the Philippines—and beyond!

Day 1 benefits – because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.

Grow with us – mentorship, career development, and learning opportunities to help you thrive.

Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.