Healthcare Frontdesk Specialist
Tahche Careers
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.
As a Healthcare Specialist, you will assist patients with their inquiries, set up appointments, and perform general tasks.
This is a full-time role, on a US shift and on a Work in the office set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
As a Healthcare Specialist, you will assist patients with their inquiries, set up appointments, and perform general tasks.
This is a full-time role, on a US shift and on a Work in the office set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
- Receive incoming calls from customers and assist them with their needs
- Assist in setting appointments for patients and double-check appointment confirmation
- Gathers information related to customers' concerns and provides appropriate resolution
- Open and maintain customer accounts by updating account information
- Escalate customer concerns that are critical or require immediate resolution beyond agent capability
- Process orders and label faxes received electronically
- Call patients to update them on their upcoming scheduled procedures including clinical preparations
- With BPO experience of at least 1 year in a healthcare insurance account
- Experience in radiology accounts/digital imaging centers is a plus
- Experienced with appointment scheduling and back office is a plus
- Must be familiar with CPT, ICD/ICD10, and DX codes
- Trained/certified in HIPAA
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