Head, Platform Operations

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The team is composed of regional experts and deep local market operators across Southeast Asia. We are looking to put together the best team that is characterized by strong business acumen, significant industry expertise, and local market depth. The team will be responsible for initiating, managing, optimizing, and troubleshooting for any initiatives or processes related to the movement of payments both within and outside of the Grab platform. The team will also be in charge of maintaining and developing strong relationships with regulators and partners in order to build a robust and collaborative payments ecosystem.

Get to Know the Role

We are seeking a dynamic and experienced Head of Platform Operations to join our team in Pasig City, Philippines. As a key member of our leadership team, you will be responsible for overseeing and optimizing our entire payments ecosystem, driving innovation, and ensuring compliance with local and international regulations.

You will be directly reporting to the Head of Grab Financial Group (GFG).

The Critical Tasks You Will Perform

• Develop and execute the company's payments strategy, aligning it with overall business objectives
• Lead and mentor a team of payments professionals, fostering a culture of innovation and excellence
• Oversee the implementation and management of payment systems and technologies
• Collaborate with cross-functional teams to enhance the customer payment experience
• Analyze payment trends, market dynamics, and emerging technologies to identify growth opportunities
• Ensure compliance with local and international financial regulations and security standards
• Manage relationships with key stakeholders, including financial institutions, payment providers, and regulatory bodies
• Drive continuous improvement in payment processing efficiency, cost-effectiveness, and fraud prevention
• Develop and monitor key performance indicators (KPIs) for the payments department
• Prepare and present regular reports on payment operations, performance, and strategic initiatives to senior management
• Provide support for collections by potentially reviewing policies, optimizing operations, and running initiatives to minimize bad debts and write-offs
  
  

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Finance, Business Administration, or related field; ideally with Master's degree or MBA
• Minimum 10+ years of experience in the payments industry, with a track record in leadership roles
• In-depth knowledge of payment processing, financial technologies, and industry trends
• Experience with local and international financial regulations and compliance requirements
• Excellent strategic planning and project management skills
• Experience with international payment systems and regulations
• Proficiency in data analysis, reporting, and financial modeling
• Experience in risk management and fraud prevention
• Ideally with relevant certifications (e.g., Certified Payments Professional)
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.