HDSI: Service Engineer

Duties And Responsibilities

Performs pre and after-sales services:

• Demonstrates sleep products including positive airway pressure devices (CPAP), CPAP masks and peripherals to patients
• Assist patients in basic troubleshooting of sleep devices and products
• Performs CPAP calibration, setting, repairs, testing of parts, accessories
• Recommends and endorse replacement, charges, or warranty claims
  
  

Sets Up Polysomnography Systems

• Installs, configures, tests and evaluates polysomnography systems (sleep diagnostic equipment), computer hardware, software and networks
• Troubleshoots remotely or on-site polysomnography systems
• Provides support, including procedural documentation and relevant reports to the team and partner hospitals/ clinics
• Initiates in the development and rollout of new applications or upgrades to team or partner hospitals/clinics
• Conduct audit on sleep study performance, equipment and SOPs
  
  

Performs Product Quality Control

• Tests run and checks package inclusion of PAP devices and oxygen concentrators
• Rejects items failing to meet quality standards, facilitating defective product return and replacement
• Prepares documentation of the inspection process including reports, warranty coverage, and performance records
• Recommends improvement measures to ensure quality control standards are met
  
  

Ensures data integrity (e.g., reliability, accuracy, and readability), patient data confidentiality, and data security against fraud and information hacking

Background And Qualifications

• Candidates should have two years of experience in IT-related software and hardware
• At least a college graduate in IT or any computer-related course
• Technically competent
• Flexible and able to multi-task; organized and systematic
• Good communication skills and documentation efficiency
• Able to report to the office Mon-Fri 8am-5pm.
• Candidate will join a sleep study 1x a month for audit purposes.
  
  

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Pursuant to the Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and other issuances of the National Privacy Commission, the RelianceCare Inc., OR it’s subsidiary or affiliate, such as ActiveOne Health, Inc., and Health Delivery Systems, Inc. (also doing business under the name and style of “Flexicare Benefit Solutions and Healthfirst Clinic”), whichever is applicable to this form, ("It" or "the Company", for brevity) commits to protect and keep the confidentiality, integrity, and availability of all personal data provided. It will only use personal information to process job applications. Any questions regarding the Company's privacy notice shall be coursed through Its Data Protection Officer at the following and applicable email addresses: RCI - [email protected], ActiveOne - [email protected], or HDSI - [email protected]

I have read and understood the above Notice and hereby give my consent to collect and process my personal data.*