GUEST EXPERIENCE REPRESENTATIVE - Customer Service

Discover your 100% YOU with MicroSourcing!

Position: GUEST EXPERIENCE REPRESENTATIVE - Customer Service

Location: MoA, Two Ecom, MoA, Pasay, Philippines

Work setup & shift: Onsite | Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Key Responsibilities:

The Guest Experience Representative I is responsible for ensuring

our customers receive superior levels of support during inbound

and outbound calls regarding order processing, delivery scheduling,

And Post-delivery Experience

∙ Make outbound calls courtesy and follow-up calls for facilitate

order, delivery, or customer satisfaction issues.

∙ Follow up on work-orders created to resolve guest issues.

∙ Maintain accurate and thorough documentation on all

transactions.

∙ Take inbound calls, emails, and chats from delivery drivers that

require assistance and resolve any issues.

Qualifications

• High School Diploma or equivalent required.
• 1 year BPO experience
  
  

∙ Excellent verbal and written communication skills.

∙ Basic knowledge of computer systems and telephone systems.

∙ Outstanding telephone communications skills, including a clear

and calm demeanor.

• Proven ability to function at a high level in stressful situations.
  
  

∙ Demonstrated problem analysis and problem solving capabilities.

∙ Demonstrated ability to work in a team environment

∙ Prior experience in the furniture industry is a plus

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply