Guest Experience Manager

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Leads and helps develop all guest experience initiatives within the hotel through centralizing and analyzing all available guest feedback concerning hotel products and services.
• Oversees the hotel standards by implementing cross-departmental assessments, reviews action plans for audit, and sets a target to ensure highest audit score.
• Interacts with guests to collect feedback, trains, directs, and monitor guest relations, and exhibits problem solving skill by supporting and coordinating with team members to resolve guest service issues.
  
  

Qualifications

• Graduate of a degree in Hospitality or any related field is an asset.
• Minimum of five (5) years of experience in a luxury hotel operations, preferably a guest-facing role.
• Excellent communication, interpersonal, and problem-solving skills and familiarity with hospitality industry trends and guest experience management.
• Strong knowledge of Microsoft applications and Opera.