Group-IT Engineer

About Atome Financial

Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:

• Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
• Atome Card: A paylater anywhere card.
• Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).
  
  

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders
  
  

Job Description:

Assist regional users onsite and remotely via IT service desk platform in their daily operations.

Device management, provisioning, inventory, and procurement of employee hardware and software assets.

Support business workstations, applications and services ensuring business continuity and customer satisfaction.

Provide the necessary technical support for corporate SaaS and core applications across various departments.

Collaborate with the vendor, network infrastructure, security, compliance, and various team for project work.

Understand the overall IT operational framework, optimise performance, analyse, determine and resolve flaws.

Proficiency in troubleshooting IoT device operating systems, and diagnosing network connectivity issues.

Track progress, create alignment and encourage engagement around measurable goals.

Job Requirements:

Degree/Diploma in Information Technology or relevant qualification

You approach work with an automation mindset, focusing on streamlining processes.

You excel in verbal and written communication skills through chat, email and video conference.

You possess a strong work ethic with a daily commitment to high-quality results and Customer Service Excellence.

You are able to track simultaneous issues and efficiently optimise workflow and speed up tasks.

You are innovative, proactive, independent yet collaborative, and able to embrace changes.

You can follow through tasks, keep the stakeholder and your team updated and keen to contribute good ideas.

You possess analytical and problem-solving skills to resolve logical computer application and network issues.

You are well-versed in office connectivity setups, including firewalls, routers, switches, VPNs, and Wi-Fi APs.

You are aware of information security and experienced in end-point protection and response.

Amenable to work Makati/Mandaluyong (Full onsite)