Gorgias Technical Customer Service Representative

TalentPop App


Date: 8 hours ago
City: Cebu City
Contract type: Full time
Remote
We’re Hiring: Gorgias Technical Customer Service Representative (Remote)

About The Job

TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.

  • Full-time, remote position
  • 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
  • Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
  • Work with global teammates in a fast-paced E-Commerce environment
  • Immediate start preferred for qualified candidates

What You'll Do

  • Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
  • Analyze data and offer insights for customer experience improvements
  • Own ticket resolution end-to-end with accountability and urgency
  • Track backlogs and ensure all customer queries are resolved promptly
  • Deliver clear, quality-based communication that supports customer success

What We’re Looking For

  • Minimum 1 year of hands-on experience using Gorgias is REQUIRED
  • 1+ year of experience in technical support or troubleshooting roles
  • Exceptional written and spoken English communication skills
  • Strong problem-solving skills and comfort navigating CRMs
  • Highly motivated, intellectually curious, and resourceful
  • Experience in E-Commerce or SaaS support is a strong plus

Technical Requirements

  • Minimum internet speed: 20 Mbps (wired connection preferred)
  • Own laptop or desktop with at least Intel i5 processor (or equivalent)
  • Minimum of 8GB RAM
  • Reliable power supply and quiet workspace
  • Tech setup must meet remote work standards for productivity

Perks & Benefits

  • Project bonus opportunities and annual salary increase
  • Permanent remote setup with long-term stability
  • PTO and paid holidays
  • Health and dental coverage or health stipend depending on location
  • Career path opportunities: Team Lead, Trainer, and more

Why TalentPop?

  • Fast-growing company with room for advancement
  • Collaborative and values-driven culture
  • High-level training and support from a global team
  • Opportunities to work with top-tier E-Commerce brands
  • Commitment to personal and professional development

Ready to apply? Join us in shaping the future of E-Commerce support.

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