Gorgias Technical Customer Service Representative
TalentPop App
Date: 13 hours ago
City: Davao
Contract type: Full time
Remote
We’re Hiring: Gorgias Technical Customer Service Representative (Remote)
About The Job
TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.
About The Job
TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.
- Full-time, remote position
- 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
- Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
- Work with global teammates in a fast-paced E-Commerce environment
- Immediate start preferred for qualified candidates
- Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
- Analyze data and offer insights for customer experience improvements
- Own ticket resolution end-to-end with accountability and urgency
- Track backlogs and ensure all customer queries are resolved promptly
- Deliver clear, quality-based communication that supports customer success
- Minimum 1 year of hands-on experience using Gorgias is REQUIRED
- 1+ year of experience in technical support or troubleshooting roles
- Exceptional written and spoken English communication skills
- Strong problem-solving skills and comfort navigating CRMs
- Highly motivated, intellectually curious, and resourceful
- Experience in E-Commerce or SaaS support is a strong plus
- Minimum internet speed: 20 Mbps (wired connection preferred)
- Own laptop or desktop with at least Intel i5 processor (or equivalent)
- Minimum of 8GB RAM
- Reliable power supply and quiet workspace
- Tech setup must meet remote work standards for productivity
- Project bonus opportunities and annual salary increase
- Permanent remote setup with long-term stability
- PTO and paid holidays
- Health and dental coverage or health stipend depending on location
- Career path opportunities: Team Lead, Trainer, and more
- Fast-growing company with room for advancement
- Collaborative and values-driven culture
- High-level training and support from a global team
- Opportunities to work with top-tier E-Commerce brands
- Commitment to personal and professional development
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer and Sales Engagement Specialist
TalentPop App,
Davao
1 day ago
Join TalentPop App as a Customer and Sales Engagement Specialist!Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want...
Company Nurse
Snapscale,
Davao
5 days ago
Overview:Are you a nurse looking for a career shift? Use your medical background in a virtual role supporting top US clinics!Key Responsibilities:Assist with admin and clinical coordinationManage patient records, appointments & insuranceHandle medical documentationProvide virtual patient support (inbound/outbound)Ensure HIPAA compliancePerks & Benefits:Up to PHP 35K/month (based on experience)HMO, 13th month pay, gov’t benefitsNight diff, transportation allowance, and free lunchAttendance bonus,...
Human Resources Assistant
Chief Logistics,
Davao
1 week ago
Maintains employee database and sorting emails for the HR departmentMaintain proper records of employee attendance and leavesAssist in policy formulation, hiring, posting of online job requirements, shortlist candidates and schedule job interviewsCoordinate orientation and training sessions for new employeesEnsure smooth communication with employees and timely resolution to all concerns
