Globe At Home Postpaid Base Management Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The GAH Postpaid Base Management Manager leads the development and execution of strategies to grow customer value among the existing Postpaid Base through improved monetization (upsell, downgrade prevention, etc) engagement, and retention. The GAH Postpaid Base Management Manager ensures that lifecycle interventions are able to deliver customer satisfaction and maximize revenue per user.

Duties And Responsibilities

Mandate: Grow the GAH Postpaid business by maximizing customer value among existing subscribers – upsell, retention, and engagement

CUSTOMER ANALYTICS & INSIGHTS

• Drives weekly dashboarding and customer insighting
• Consolidates base performance metrics across monetization and engagement
• Drills down and performs complex exploratory studies to identify correlation of business drivers & customer behavior (product experience, customer interests and willingness to buy)
• Integrating diverse and relevant information and dashboards to internal departments to update market profiles and create game plans
  
  
  

MARKETING OPERATIONS

• Identifies pain points in current processes/customer touchpoints causing complaints or churn and creates the game plan to address them, within product capabilities and annual budget, which will result in lower churn
• Continuous innovation to maximize opportunities identified in customer sentiments as aligned with the company’s vision
  
  
  

PROGRAM MANAGEMENT & EXECUTION

• Translates the brand strategy to target the right customer with the right offer at the right time through the right channels
• Orchestrates the design of monetization and engagement programs, working with internal teams to shape the core journeys
• Drives execution readiness and delivery in a timely manner, ensuring that this is aligned across all platforms
• Engages and builds strong relationships with all readiness partners – Product, customer experience, marketing, and finance
• Leads project planning, scheduling, controlling, and reporting activities for all Base Management campaigns. Manage risks & ensure beta solutions to problems are implemented in line with existing control processes
• Manages the integrated lifecycle calendar for GAH Postpaid Base Management
  
  
  

KPIs

• Postpaid Fiber GSR
• Net upsell/downgrade revenues
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.