Customer Service Representative Day Shift
ColCap Financial Group
Date: 5 hours ago
City: Taguig
Contract type: Full time
Why Join Us?
Be the frontline hero of our customer experience! If you love helping people, solving problems, and working in a fast-paced environment, this role is perfect for you.
Key Responsibilities
Industry Leader
Be part of a trusted non-bank lender with a loan portfolio exceeding $17 Billion and a strong presence in the Australian mortgage market.
Career Growth
Unlock opportunities to learn and advance within a dynamic, expanding organization.
Work-Life Balance
Enjoy day shifts and fixed weekends off for a healthy work-life harmony.
Comprehensive Benefits
HMO coverage with 2 free dependents upon regularization
Paid Vacation Leave (extra credits starting your 2nd year)
Sick Leave Credits
Meal Allowance
Bereavement Leave
Birthday Leave
Employee-Centric Culture
Annual Performance Reviews to recognize your contributions
Monthly Employee Engagement Activities for a fun and collaborative workplace
Employee Recognition Awards
Community Service Programs
Training Programs
Leadership Programs
Cultural Trainings
Stability & Innovation
Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.
Be the frontline hero of our customer experience! If you love helping people, solving problems, and working in a fast-paced environment, this role is perfect for you.
Key Responsibilities
- Handle client queries via email, fax, and calls (inbound & outbound)
- Resolve disputes and provide accurate, timely solutions
- Escalate issues to relevant departments
- Collaborate with teams like Arrears, Sales, Retention, and Discharges
- Organize welcome calls and assist with retention & sales support
- Prepare letters (e.g., dishonor notices, confirmations)
- Process tasks such as:
- Interest Rate Reduction
- Loan Conversions
- Visa Debit Card requests
- Posting refunds/payments (with approval)
- Confident communicator with strong oral & written skills
- Customer-focused and professional demeanor
- Ability to multi-task, plan, and solve problems under pressure
- Proficient in Microsoft Word, Excel, and email systems
- Strong analytical skills and attention to detail
- Flexible and deadline-driven
Industry Leader
Be part of a trusted non-bank lender with a loan portfolio exceeding $17 Billion and a strong presence in the Australian mortgage market.
Career Growth
Unlock opportunities to learn and advance within a dynamic, expanding organization.
Work-Life Balance
Enjoy day shifts and fixed weekends off for a healthy work-life harmony.
Comprehensive Benefits
HMO coverage with 2 free dependents upon regularization
Paid Vacation Leave (extra credits starting your 2nd year)
Sick Leave Credits
Meal Allowance
Bereavement Leave
Birthday Leave
Employee-Centric Culture
Annual Performance Reviews to recognize your contributions
Monthly Employee Engagement Activities for a fun and collaborative workplace
Employee Recognition Awards
Community Service Programs
Training Programs
Leadership Programs
Cultural Trainings
Stability & Innovation
Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.
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