Global Vendor Specialist - US&C

#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts

About The Role

This is a Vendor Management Specialist role, where the employee will manage - Daily/ Weekly/ Monthly site performance metric tracking, provide KPI trends, insights & highlight problem areas within managed businesses.

The selected candidate will also be responsible for coordinating cross functional projects and documentation while driving data driven analysis in order to identify problem areas.

What The Candidate Will Do

• Track day to day vendor performance metrics.
• Report critical call outs and business improvement insights.
• Execute performance improvement projects across vendors and businesses.
• Create and follow through with root cause analysis of identified problem areas within our vendor operations.
• Build and maintain a working relationship between Uber and Vendor partners.
• Coordinate & organise cross-functional projects while maintaining robust documentation.
• Proactively identify problem areas to drive KPI improvements through data analysis and present them in a meaningful way.
• Draft stakeholder communications.
  
  

The Experience You'll Bring:

Basic Qualifications

• Ability to work US business hours.
• A working knowledge of Google Workspace suite (Slides, sheets, docs, etc)
• An understanding of Uber products and business within the US & Canada market.
• Prior experience in customer experience delivery.
• Should be a self starter & proactive problem solver.
• Collaborate closely with internal program stakeholders to identify, develop, and implement strategies for streamlining processes and executing program demands.
• Communicate effectively with all levels of the organization, providing regular updates on project status, challenges, and achievements.
• Identify areas for improvement in vendor operations and compliance, proposing and implementing changes that enhance efficiency and effectiveness.
  
  

Preferred Qualifications

• Expert skill level of Google Workplace suite (Slides, Sheets, Docs).
• Excellent story-telling and presentation design skills.
• Prior experience in driving customer experience delivery for Uber product across multiple markets (Preferably US & Canada).
• Project coordination experience.
• Experience with data analysis.
• Experience with contact centre servicing and managing vendor relations.