Voice of Customer Program Expert
Globe Telecom
Date: 6 hours ago
City: Taguig
Contract type: Full time
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
We are seeking a CX Expert to drive the Voice of Experience (VOX) program — including Voice of Frontliner and Voice of Customer — within the CX Integration team. This role will lead insighting, closed-loop action processes, and the enablement of VOX Champions and Leaders, playing a key role in improving both customer and employee experience across the enterprise.
As a Customer Experience Expert – VOX, You Will
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Job Description
We are seeking a CX Expert to drive the Voice of Experience (VOX) program — including Voice of Frontliner and Voice of Customer — within the CX Integration team. This role will lead insighting, closed-loop action processes, and the enablement of VOX Champions and Leaders, playing a key role in improving both customer and employee experience across the enterprise.
As a Customer Experience Expert – VOX, You Will
- Manage the planning, deployment, and optimisation of the Voice of Experience (VOX) program, including both Voice of Frontliner (VoF) and Voice of Customer (VoC) surveys and listening channels
- Generate actionable insights from VoF and VoC data, synthesising findings into narratives that drive experience improvements
- Lead closed-loop feedback processes, ensuring frontline and customer voices translate into tangible change and improvement
- Enable and support VOX Champions and Leaders through engagement forums, capability building, and enablement toolkits
- Collaborate cross-functionally across CXM, HR, Ops, and Digital teams to embed feedback-to-action loops into business rhythms
- Contribute to broader CX Integration goals focused on experience improvement, people engagement, and frontline enablement
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
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