Global HR Shared Services Operational Excellence Senior Analyst

What You’ll Do

The Global HR OPEX Senior Analyst plays a play a pivotal role in enhancing the efficiency and effectiveness of HR processes, driving continuous improvement, and achieving Eaton’s strategic objectives. As a key contributor, the incumbent will participate in Business Process Improvement (BPI) and Kaizen events, ensuring alignment with the overall HR structure and strategy. Responsibilities include planning and execution on continuous improvement activities, transitioning work between groups and functions, and ensuring a strategic approach to HR operations.

HR Operational Excellence / Continuous Improvement

• Identify opportunities for process enhancements, waste reduction, and cost savings across the HR function.
• Leverage Lean/Six Sigma strategies and Eaton’s Business System (EBS) tools to drive efficiency.
• Document current state analyses, compare with best practices, and support implementation of standardized business processes.
• Collaborate with HR/COE teams to establish and improve harmonized processes using lean techniques (e.g., value stream mapping, process mapping).
• Ensure accurate documentation of detailed procedures and working instructions for HR processes.
• Support change management strategies during process implementations - ensuring implementation communications are completed and supporting the planning and setting up Sprints, retrospective meetings, and daily meetings.
• Collaborate with the HRS leader to maintain an “at ready” BCP (Business Continuity Plan) for HRS centers.
  
  
  

CI Capability Building

• Contribute to enhancing CI functional competency in HR by utilizing EBS tools effectively.
• Monitor and collaborate with HRS team on KPI metrics for operations support
• Foster a culture of continuous improvement within the HR function through coaching, engagement, and closed feedback loops
• Utilization of corporate EBS team to embrace elements of the Continuous Improvement Framework (CIF), Six Sigma, and Lean tools.
• Incorporate relevant tools, resources, and instructional materials into standard work.
• Champion data privacy and protection through the ZIC process and drive process improvements based on entries.
  
  
  

Digitization and Technology Support

• Identify opportunities for digitalization and automation within HR processes.
• Participate in pilot programs aimed at automating tasks, processes, and data flows.
• Support reporting aligned with CI programs to monitor efficiency and productivity improvements, and gather reporting requirements for future enhancements.
• Submitting and monitoring requests for ServiceNow enhancements based on HR and HRS requests, considering user experience, business case and global standardization.
  
  
  

Qualifications

Education level required

• University Degree in HR, Psychology, Business Administration, Engineering desired, other areas welcome.
  
  
  

Years And Area Of Experience Required

• Minimum 2 years of experience with process improvement and/or technology implementations
  
  
  

Requirements

• Knowledgeable and experienced with Lean/ Six Sigma tools – SS/ Lean Green belt certification preferred
• Experience with HR processes is a plus.
• Passion for Continuous Improvement
• Demonstrated ability for effective change management.
• Skilled at metrics and data analysis
• Project Management skills
• Strong customer service and customer experience focus, organizational and communication skills
• Demonstrate strong process and results orientation in terms of ownership of accomplishments, juggling multiple priorities and sharing of knowledge
• Strong problem solving, conflict resolution skills
• Able to collaborate with peer resources and gain alignment and buy-in for key initiatives
• Technical aptitude to learn, understand and develop in HR platforms and technologies such as ServiceNow, Visier, etc.
• Understanding and working knowledge of ServiceNow, HRMS, SuccessFactors and other key HR support processes and systems desirable.
• Ability to work on multiple projects at once, with varying complexities, and prioritize tasks effectively
  
  
  

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