Global Finance Operations Officer

The Officer will play a vital role in managing query resolution for employees' expense reimbursements and vendor invoices, and supporting daily Accounts Payable operations for all of IDinsight entities. Additionally, this role will be the focal person in the region for finance-related liaising with partner organizations, banks, auditors, government agencies, local legal counsel, vendors and service providers.

The successful candidate will be proactive, detail oriented, and capable of managing multiple tasks to meet deadlines. This would also be an excellent role for someone looking to transition to the International Development Sector and/or candidates from a consulting or accounting firm background who are transitioning to working within a company’s finance organization.

The candidate should have experience in query resolution, invoice processing, and compliance, with demonstrated success in maintaining accurate records and supporting team members. Prior experience with SAP or similar ERP systems is preferred. Those applying should expect to produce a significant amount of work independently and also coordinate work across the organization.

This role is ideal for a finance professional with at least 3 years of relevant experience, looking to develop their skills in a dynamic environment. This role requires excellent written and verbal communication skills, and foundational accounting knowledge.

• Query Resolution - Global (30-40%)
  • Review and process all queries received w.r.t employee reimbursement claims, providing resolutions for rejected expenses or delayed payment within the agreed timelines as per Service Level Agreement (SLA).
  • Resolve vendor queries and requests received via emails and tickets within the agreed timelines as per Service Level Agreement (SLA).
  • Follow up with requisitioners (via calls/emails or tickets) to resolve held invoices as per AP guidelines.
• Exception Handling and SLA reporting - Global (10-15%)
  • Maintain a tracker of exceptions and ensure invoices/queries are handled based on the exception tracker.
  • Maintain exception logs for process related exceptions for knowledge retention.
  • Independently perform transactional tasks supporting the compliance, planning, and execution of assigned processes.
  • Publish SLA tracker with payment team performance on a monthly basis
• Regional Support (45 -50%)
  • Act as a bridge between the SEA regional office and global finance and operations teams on all accounting and finance matters
  • Act as the focal person for the region’s finance inquiries from partner organizations, banks, auditors, government agencies, vendors and service providers
  • Engage with external payroll and accounting firms to ensure accurate and timely financial transactions for payroll
  • Guided by IDinsight’s finance policies, improve financial systems and processes for the SEA region, and contribute to process improvements at the global level
  • Establish a filing system and oversee the management of all finance and compliance related documents for the region.
  • Perform a variety of regional financial tasks including:
    • Creation and management of invoices
    • Reconciling source information to accounting information
    • Issuance of official financial receipts
    • Submitting payroll information to third party service provider to process reporting and other statutory compliance requirements
    • Creating reports, particularly in Excel, and tracking accounting transactions and relevant metrics for finance team review
    • Reviewing monthly office petty cash expense reports and documentation, as well as tracking of expenses incurred from events organized by the SCC and PD committees.
    • Conducting training sessions for regional staff to enhance their understanding of global financial policies and procedures.
    • Supporting project teams with budget projections, if needed.