Global Client Reporting Analyst

This role is definitive source of knowledge, techniques, or expertise in providing reports to internal and external clients to a high quality and within the agreed deadlines. The role is expected to operate with an ownership mindset across the broader set of production and project deliverables to better understand business unit needs and evolving business requirements.

Position Responsibilities

• Facilitate the completion of periodic complex custom report for both internal and external client.
• Perform end to end preparation of periodic Investment Management Report for Institutional Clients managed by Manulife Investment Management and Fund Factsheets for Retail Clients across Asia region.
• Preparation and review of complex customed reports requested by internal and external clients.
• Coordinate with various internal and external teams to ensure all data is collated, checked, and presented per internal SLAs to meet client reporting deadlines.
• Identify and escalate possible issues in data accuracy and presentation of client report.
• Assist BU initiative project and process improvement.
• Respond to inquiries, on both a recurring and ad hoc basis related to client reporting.
• Spearhead projects and process improvements.
• Perform New Fund setup and Change Request management in accurate and timely manner.
  
  

Required Qualifications

• A graduate of any Bachelor’s degree in Financial related courses (Accounting, Business Management, Finance, etc)
• A minimum of 3-5 years of progressive experience in Investment Management or Financial Services
  
  

Preferred Qualifications

• Excellent verbal and written communication skills
• Candidate must demonstrate problem solving skills.
• Client focused with the ability to prioritize responsibilities.
• Candidate must demonstrate a commitment to extraordinary attention to detail, an exceptional work ethic and positive attitude.
• Strong relationship management skills to build enduring and productive alliances across matrix organizations. Experience in partnering with a diverse team located in multiple locations and time zones
• Excellent analytical and diagnostic skills with knowledge and understanding of process design, as well as productivity improvement methodologies
• Open-minded and a strong out-of-the-box thinker who challenges status-quo
• Professional attitude and client service orientation; collaborative and results-oriented.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid