Fulfillment Coordinator

Fulfillment Coordinator for Awesome CX by Transcom - Davao

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Fulfillment Coordinator for our Awesome CX by Transcom Davao site. This role will focus on overseeing and supporting outbound operations through third-party logistics (3PL) partnerships to ensure efficient and timely order fulfillment.

Join our Awesome CX by Transcom Family as a Fulfillment Coordinator

Job Description:

Awesome CX by Transcom is hiring a detail-oriented Fulfillment Coordinator to oversee and support outbound operations through third-party logistics (3PL) partnerships. In this role, you’ll work cross-functionally with internal teams to manage inventory, improve fulfillment processes, and ensure a seamless delivery experience for our customers.

Key Responsibilities:

• Generate daily, weekly, and monthly reports on key fulfillment and supply chain metrics, identifying areas for improvement and resolving issues as needed.
• Collaborate with the Customer Service team to address outstanding order issues with 3PL warehouses.
• Analyze post-shipment data, proactively managing delays and coordinating order replacements.
• Communicate performance feedback and trends to warehouse partners, ensuring quality standards are upheld.
• Coordinate special shipments, including VIP and ad hoc orders, while maintaining exceptional service levels.
• Partner with the Inventory Control team to resolve inventory discrepancies and ensure orders are fulfilled accurately.
• Support operational readiness during high-volume periods (e.g., peak seasons and promotional events).

What We Are Looking For:

To be successful in this role you must…

• Have a Bachelor's degree in Business, Supply Chain Management, or a related field.
• Have 1–3 years of experience in supply chain, fulfillment, or operations management, preferably in e-commerce or consumer goods.
• Be proficient in Microsoft Office, especially Excel (e.g., pivot tables, VLOOKUPs, and data analysis).
• Be highly organized, analytical, and detail-oriented.
• Have an entrepreneurial and resourceful spirit, thriving in a dynamic, fast-paced environment.
• Be an effective communicator with problem-solving capabilities.
• Have a basic understanding of operational and supply chain fundamentals.

Nice to have:

• Experience with warehousing or 3PL fulfillment operations.
• Familiarity with ERP systems (e.g., NetSuite).

Video Link:

https://youtu.be/6oGdYurU4Tg

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom's inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard-pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We prioritize the whole person, not just their professional life but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development:

At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - Community involvement and charitable contributions

The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom, we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long-lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-ture.

Work doesn’t have to be boring… We bring the fun to the workplace:

• Life-size chess board
• Putting green
• Waterfalls
• Dance and yoga studio
• Ping pong tables
• Cafes
• Collaborative Workspaces
• Dog friendly

Our teams are more like family. That’s in large part due to our team-building events and off-site excursions. From fun happy hours after work to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Year-end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog-friendly office spaces. Our workspaces are so fun, your furry friends will even want to join, and they’re welcome. Just think about it—bring your dog to work every day, every day!

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!