French-English Bilingual Customer Service Representative

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.

Primary Tasks:

Respond promptly to client emails and portal requests in French and English regarding their concerns

Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers

Assist customers with their needs, offering empathetic support and swift coordination

Update and maintain accurate customer records to ensure seamless information flow and accessibility

Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages

Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions

Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients

Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols

Required Experience:

Fluent in English (written & spoken) & French (written & spoken)

At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity

Excellent English and French communication skills, both written and verbal (at least B2 level)

Excellent phone, email, and instant messaging communication skills

Solid organizational and time management skills

Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP

Experience with word-processing software and spreadsheets (e.g., MS Office)

Knowledge of online calendars and scheduling (e.g., Google Calendar)

Proactive & confident with keen attention to detail

Able to work in EST/ PST shift

Schedule: Amenable to work in EST/ PST schedule

Salary: Depends on the qualification

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
  
  
  

Benefits:

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
  
  
  

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview
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