Fraud Specialist (Issuing)

ROLE

• Analyze complex cases and alerts escalated/detected for investigation

• Regularly evaluate applicability of data being used, profiling tools and processes to prevailing fraud schemes

• Provide recommended changes and enhancements needed to meet goals

• Carry out continuous improvement initiatives to make sure processes and tools are responsive to changing needs

• Review accuracy of investigation results and of actions taken on suspected accounts or transactions

• Submit timely fraud detection reports

• Ensure output of actions and activities are properly recorded and documented in the system for strategic analytics

• Evaluate, approves and corrects output of subordinates to ensure fulfillment of quantitative/qualitative goals and KRA's

• Familiarity in SQL and Python

SKILLS REQUIRED

• Ability to make business decision within his functional level, propose improvements and

manage tasks with minimal supervision

• Good display of interpersonal skills, a sense of connection and belonging

• Shows openness to new ideas and fosters organizational learning

• Ability to work in a fast-paced, entrepreneurial, results oriented culture

• Critical thinker with a high sense of urgency and accountability

TECHNICAL SKILLS

• Business and Product Awareness

• Strong technical, analytical and (written and verbal) communication skills

• Excellent aptitude for research and data analysis

• Methodical approach with high attention to detail and ability to work independently and as

part of a team

• Ability to identify, analyze and assess risks

EXPECTED RESULTS

• Grow the Business: Timely and accurate AML Investigations

• Delight our Customers: Significant contribution to the design and implementation of policies and processes

• Build and Engaged Corporate Culture: Achieve 30 NPS or higher

• Drive Operational Excellence

Ensure average monthly Fraud Performance Scorecard as Fraud Investigator of at least 80% (Cases per hour and penetration rate)

REQUIRED QUALIFICATIONS

• At least 2-3yrs of experience in a fraud analyst/investigator field

• With operational experience in the areas of Data Mining, Profiling, Analysis and Investigation

• Preferably from the Financial Service, Banking, or technology industries