Fraud Specialist

Helpware


Date: 1 day ago
City: Taguig
Contract type: Full time
Primary Responsibilities

  • Assist in maintaining basic e-commerce duties including chargeback handling and live order review.
  • Work fraud queues for global transactions and make real-time determinations on whether the orders are fraudulent or legitimate.
  • Data analysis from different sources to detect and prevent any potential threat to the business.
  • Review auto-rejected transactions and give the right resolution depending on if they are fraud or false positives.
  • Review auto-confirmed purchases to find patterns and determine the legitimacy of the account and account holder, and any associated risk.
  • Work with peers and leadership to communicate fraud trends and share best practices, ideas, and information.
  • When needed, contact users to verify activity and prevent losses.
  • Review C2C sellers who want to list with SHI to ensure marketplace integrity and fulfillment and act accordingly by contacting them or adding them to our system so they can list.

Job Requirements

  • At least 1 year of relevant working experience within e-commerce or retail fraud prevention.
  • Must have basic knowledge of payment provider solutions (Braintree, Paypal, Klarna, etc) and claims processing systems.
  • Strong personal computer skills and previous work experience with Fraud prevention tools.
  • Demonstrated experience and strong working knowledge of Microsoft and Google Suite.
  • Strong personal computer skills, along with the ability to use fraud/abuse data mining tools are required.
  • Ability to identify risk and strong tolerance to work well under pressure.
  • Must be flexible to work, including weekends and bank holidays.

Skills & Qualifications Requirements

  • Fluent in English.
  • Excellent organizational, analytical, and critical thinking skills.
  • Strong communication skills and detail-oriented with proven ability to make fast data-driven decisions
  • Customer-centric and a strong communicator who feels comfortable contacting customers by phone and email.
  • Must have a university degree or equivalent combination of education and relevant experience.
  • Knowledge of the live events industry (music, sports, theater, and more) is a plus.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Service Director

Juniper Networks, Taguig
1 day ago
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent...

Project Delivery Manager

Lennor Group, Taguig
1 day ago
About Lennor GroupAs a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for...

Technology Architect (B2B Tribe)

Globe Telecom, Taguig
4 days ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionThe B2B Tribe is looking for a Solution Architect who will lead the design and development of scalable, secure, and cost- optimized solutions...