Fraud Operations Officer
Metrobank
Date: 1 week ago
City: Manila
Contract type: Full time
Fraud Operations Officer
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Fraud Operations Officer
Job Summary
Role Exposure
Qualifications:
Other Details:
Here at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Fraud Operations Officer
Job Summary
- Responds to customer queries/requests and provides satisfying solutions to concerns regarding Fraud related transactions
- Maintain accurate documentation and records related to fraud investigations and incidents.
- Collaborate with cross-functional teams to mitigate fraud risks effectively
Role Exposure
- To exercise analytical and problem-solving skills
- To develop full understanding and knowledge related to fraud and risk mitigation
- To expand network by collaborating with other units and other financial institutions
Qualifications:
- Graduate of Business Course or related courses
- Experience in Fraud handling in the contact center setting is an advantage
- Must have at least 1 year of banking related experience
- Strong analytical skills with the ability to analyze complex data sets and identify patterns or irregularities
- Excellent communication skills with the ability to collaborate effectively across different teams and levels of the organization
- Detail-oriented with a high level of accuracy in documentation and reporting.
Other Details:
- Unit: Financial and Control Sector | Enterprise Fraud Management Division | Fraud Operations Department
- Rank: Junior Officer
- Location: Metropark, Pasay City
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