FRAUD RISK OFFICER

T his position is primarily responsible for overseeing all the operational aspects of authorization, fraud risk management, and risk strategy and governance. The role focuses on detecting, preventing, and investigating fraudulent activities, managing fraud alerts and escalations, optimizing authorization processes, and ensuring compliance with regulatory and industry standards. Additionally, this position aims to minimize gross and net fraud losses, enhance asset recovery, and reduce false positive rates to balance security and customer experience.

Responsibilities

• Oversees the division’s authorization, fraud prevention, and risk strategies and governance by developing key initiatives aimed at achieving operational excellence. This includes enhancing card acceptance rates, early deployment of fraud rules through fraud trending and MIS analysis, reducing false-positive rates, and improving customer experience.

• Ensures adherence to target authorization rates, schemes regulatory requirements, and industry standards related to card acceptance and authorization strategies, policies, and procedures.
• Conducts timely review and escalate authorization-related issues, as needed.
• Addresses issuing card acceptance issues and merchant / acquirer-related concerns promptly.
• Creates fraud parameters
• Reviews fraud trends and mitigants.
• Executes key fraud risk initiatives, such as but not limited to process quality control, project delivery, customer communications, fraud education and awareness, and Day-2 checks.
• Provides feedback and coaching to help staff achieve the professional development needs of the team. Mentor and develop team members, fostering a culture of proactive risk management, innovation, and collaboration.
• Collaborates with senior leaders, cross-functional teams, and external partners to integrate fraud risk governance throughout the organization.
• Ensures adherence to fraud policies, regulatory mandates, and internal performance standards, positioning the division as a leader in fraud risk management.
  
  

Qualifications

• Bachelor’s degree in a business-related discipline

• At least 3 years of experience with fraud investigation in financial institutions

• Strong understanding of banking policies and regulations

• Familiarity with chargeback rules for card schemes (MasterCard, VISA, and Bancnet)