Fraud Investigations (Credit Cards)

CORE PROFILE

The Senior Fraud Analyst is responsible for fraud alerts review, overseeing case resolution, providing analysis and reporting to team lead, as well as internal stakeholder, and can demonstrate critical thinking to properly manage and arrange escalations, based on priority and urgency level.

NATURE OF WORK

• Investigate fraud related complaints, escalated tickets and tip-offs for credit card products.
• Review real-time alerts for credit card transactions and make timely and informed decisions to approve, decline, or refer transactions based on established criteria, risk assessment, and company policies.
• Responsible for investigating, and preventing fraudulent activities within the organization.
• Ensure financial crime investigations are resolved correctly and within expected SLAs, and where necessary
• Proven investigation experience and exceptional communication skills
• Ability to work autonomously and independently manage caseloads.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels
• Strong Project Management experience or background
• Stay updated on industry trends, regulatory changes, emerging fraud schemes and best practices to inform proactive measures.
• Collaborate with other teams and participate in initiatives related to fraud
• Provide recommended changes and enhancements needed to meet goals
• Carry out continuous improvement initiatives to make sure processes and tools are responsive to changing needs
• Review accuracy of investigation results and of actions taken on suspected accounts or transactions
• Ensure output of actions and activities are properly recorded and documented in the system for strategic analytics

DISPLAYED SKILL MASTERY

BEHAVIORAL SKILLS STACK

• Ability to work in a fast-paced, entrepreneurial, results-oriented culture
• Critical thinker with a high sense of urgency and accountability.
• Good display of interpersonal skills, a sense of connection and belonging.
• Methodical approach with high attention to detail and ability to work independently and as part of a team.
• Ability to make business decisions within his functional level, propose improvements, and manage tasks with minimal supervision

TECHNICAL SKILLS STACK

• Business and Product Awareness
• Strong technical, analytical and (written and verbal) communication skills
• Excellent aptitude for research and data analysis
• SQL & Database Querying for extracting and analyzing transactional and fraud data
• Excel (Advanced) for using pivot tables, VLOOKUP, macros, and formulas for data analysis

REQUIRED QUALIFICATIONS

• At least 5 years of experience in a fraud investigation related to different banking products (lending products like loans)
• Experience on investigations for credit cards is REQUIRED
• Graduate of any Bachelor's Degree
• With operational experience in the areas of Data Mining. Profiling, Analysis and Investigation
• Preferably with experience in Wallet Fraud management, ideally from the Financial Services, Banking, or Technology industries
• Experience on STR filing for AMLC