Franchise Network Expansion Officer - SPX Express (Project Based)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

• Determining the feasibility of current & planned initiatives through quantitative and qualitative analyses
• Planning and managing new projects and initiatives to increase operational efficiency or increase network capability
• Managing the sourcing and negotiation of service point partners to scale different expansion and facility types
• Prepare detailed plans to track and monitor project development and performance
• Plan, launch, and scale the operator model of the company
• Coordinate directly with relevant internal stakeholders and external partners
• Deliver significant operational improvement and financial benefits to meet annual targets

• At least a Bachelor’s Degree in Operations Management, Management/Industrial Engineering, or equivalent
• At least 2 to 4 years of work experience in strategy, project management, franchising, and/or process excellence
• Great track record of successful project management is required
• High proficiency in MS Office and G Suite, especially in MS Excel, Google Sheets, and Google Slides
• Outstanding critical thinking and interpersonal skills
• Strong communication skills in English and Filipino
• Knowledge of SQL, Python, or other programming languages is a plus
• Capable of handling multiple tasks and working under pressure
• Willing to travel