Floor Manager

Key Responsibilities:

• Lead, motivate, and manage the floor team to ensure excellent customer service.
• Monitor floor activities to ensure smooth operations and address any service issues in real-time.
• Handle customer complaints and feedback, ensuring resolution and customer satisfaction.
• Oversee staff performance, including task delegation, coaching, and maintaining productivity levels.
• Ensure the floor and premises are clean, organized, and compliant with health and safety standards.
• Collaborate with other departments (e.g., kitchen, inventory) to ensure seamless service.
• Conduct regular staff meetings and training sessions to enhance team performance and product knowledge.
• Prepare and maintain reports on floor activities, staff performance, and customer satisfaction.