FinOps Analyst

• Minimum of 2 years graduate certificate.
• Amicable to taking Inbound and Outbound calls and if necessary work overtime.
• Proficient in the German language.
• For non-native speakers - he/she must hold relevant certification in the language that is required to be used as a mode of communication with the customers. Or equivalent experience in using the language in a day-to-day manner.
• For native speakers - he/ she will be required to go through English assessment test during the interview process.
• Proficient in Microsoft Excel and Word.
• Flexible to work in shifting schedule.
• Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.
• Can work under pressure and with deadlines.
• Excellent verbal and written communication skills, with a strong customer service focus.
• Has the ability to prioritize, multi-task and work with minimal supervision.
• A person who is open to work with diverse teams with different cultures on a global scale.

The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement. European language speaker / Multilingual.

Responsibilities include, but are not limited to:

• Working on complex vendor disputes and resolving the queries in a time bound manner
• Meet or exceed applicable metrics of the process assigned.
• Working on underlying issues and fixing the root cause/s
• Manage vendor disputes via inbound email and outbound calls.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Efficiently manage disputes and issues through pro-active coordination with vendor and internal teams.
• Understand the pain points of vendor and solve our vendor disputes.
• Providing prompt, efficient, detailed, customer-oriented service to vendors.
• Escalating when appropriate to direct manager and/or senior leaders.
• Perform other projects and duties as required.
• Preferably with a Bachelors/Master’s Degree in Finance/Accounting as Major Subject.
• Prior experience of at least 2 years in similar role in Finance & Accounting role as an Analyst or work in a BPO industry catering to customer needs.
• Preferably with Accounts receivable or cash application experience.
• A desire to take responsibility and ownership for projects from day one.
• A drive for continuous learning and self-development.
• A person who is self-motivated and driven.
• Fluency of other European language/s is an advantage.

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