Field Service Team Lead

SMEG Philippines


Date: 3 weeks ago
City: Cebu City
Contract type: Full time
  • Field Operations Management: Experienced in supervising day-to-day service operations and technician deployment
  • Technical Knowledge: Familiar with installation, troubleshooting, and repair processesespecially for appliances, electronics, or similar products
  • Team Leadership: Capable of mentoring and managing field technicians, promoting accountability and high performance
  • Scheduling and Coordination: Skilled in organizing service routes, managing job orders, and prioritizing urgent client concerns
  • Customer Service: Strong ability to handle client interactions professionally and ensure high service satisfaction
  • Problem Solving: Quick to assess and resolve field issues, service delays, and technical challenges
  • Reporting and Documentation: Detail-oriented in monitoring service reports, job completion forms, and inventory usage
  • Training and Compliance: Ensures team follows safety protocols, service standards, and product handling guidelines
  • Communication Skills: Clear and timely communication with customers, team members, and internal departments
  • Tools & Systems Proficiency: Familiar with service management systems, mobile job tracking apps, and inventory tools
  • Time Management: Efficient in managing multiple job sites, technicians, and client schedules without compromising quality
  • Adaptability: Flexible in addressing unplanned service needs or client concerns in real time

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