Facilities Management Support Specialist (Subic)

CBRE Philippines


Date: 5 days ago
City: Subic
Contract type: Full time
Job ID

199240

Posted

20-Dec-2024

Role type

Full-time

Areas of Interest

Property Management

Location(s)

Subic - Zambales - Philippines

  • Facilitybot Support:
  • Ensure Facilitybot operates smoothly for work orders and service requests.
  • Troubleshoot and resolve user issues related to Facilitybot promptly.
  • Assist the FMSS in optimizing and configuring Facilitybot to fit workflow needs.
  • Maintain the 52-week schedule for Subicwater and Facilities Management, ensuring accurate tracking and updates.
  • Support users in effectively utilizing Facilitybot and address system-related queries.
  • IT Infrastructure Assistance:
  • Provide technical support for hardware, software, and network issues to the Facilities Management team and Operations.
  • Assist in the maintenance of IT infrastructure, including servers, workstations, and networks.
  • Help with the installation, configuration, and upkeep of IT systems.
  • Collaborate with the IT Administrator on complex technical issues and system upgrades.
  • Data Integration and Workflow Support:
  • Support the integration of Facilitybot with tools like Microsoft Planner.
  • Aid in data migration and automation within Facilitybot.
  • Monitor Facilitybot and other systems for performance and data accuracy.
  • Training and User Support:
  • Train staff and sub-lessees on using Facilitybot for service request submission and tracking.
  • Provide ongoing technical support and ensure users understand system processes.
  • Document and update troubleshooting guides and user manuals.
  • Reporting and Documentation:
  • Generate reports on IT and Facilitybot usage.
  • Maintain clear and accurate documentation for IT procedures and Facilitybot operations.
  • Completion of a 2-year course or equivalent technical training in Information Technology, Computer Science, or a related field.
  • 1-2 years of experience in IT support or a similar technical role.
  • Knowledge of ticketing systems and technical support practices.
  • Familiarity with facility management systems like Facilitybot.
  • Basic understanding of Microsoft Planner and Office 365 tools.
  • Strong problem-solving skills and effective troubleshooting abilities.
  • Good communication skills for user and team interactions.
  • Experience with system integration and workflow automation.
  • Knowledge of IT infrastructure, including networking, servers, and hardware/software setup.

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