Facilities Dispatcher | Onsite - Angeles City

The Facilities Dispatcher assists customers by addressing facility-related issues via phone or email after business hours. The role manages work orders, coordinates urgent maintenance requests, and ensures timely resolution. Reporting to the Facilities Manager, this position supports the smooth operation of the building by overseeing maintenance, repairs, and daily functions to maintain a safe and comfortable environment for occupants.

Benefits

• Annual Merit Increase

• Health Insurance

• Life Insurance

Supplemental Pay

• 13th Month Salary

• Mid-Year Bonus

Responsibilities

• Respond to after-hours facility emergencies via calls and emails, assessing issues and dispatching technicians as needed.

• Create, track, and update work orders using internal and client systems, ensuring accurate data entry.

• Provide clear, supportive communication to customers, de-escalating issues and offering timely solutions.

• Follow up on service requests, document all interactions, and contribute to team goals with a flexible, professional attitude.

Qualifications

• Proficient in Microsoft Office, especially Excel; experienced with dispatch and customer software systems.

• Skilled in work order management, multitasking, and prioritizing in high-pressure environments.

• Strong communication skills with a calm, professional demeanor in handling emergencies and complaints.

• Solution-oriented team player with a positive attitude and focus on quality customer service.

Screening Criteria

• Highschool diploma or equivalent combination of education and related work experience.

• At least one (1) to two (2) years of relevant experience in customer service, facilities support, or a related field.

• Must successfully pass a background check and drug screening.

• Experience in facilities maintenance and/or construction is a plus.

• Must have stable employment history.