Explore & be part of Cainta Retail Chat Acc & Earn Upto PHP25K salary package

TTEC

Date: 1 week ago

City: Cainta

Contract type: Full time

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cainta office at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You’ll be Doing

Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
Respond to inquiries with active listening – identifying additional needs and supporting any upgrades in products and services
Open and maintain customer accounts and information
Resolve technical issues with patience and understanding
Positively participate in company events, team activities, and continuous learning

What You Bring to the Role

2 years or more of customer service experience
Completedtwo years in college or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience

What You Can Expect

A chance to win Samsung Galaxy Z Flip 6 when you get hired between Sept. 1 to Nov. 30
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information.

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