Expert - Sales

Join our “Sales Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!  

Job Title: Expert – Sales  

Job Location: Manila

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).  

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. 

In this role, you will have the opportunity to deliver top-tier service within the team, supporting our DGFF regions and countries globally. The role includes training to effectively manage various activities such as uploading buying/selling rates, handling sales master data, maintaining TMS data objects, and conducting denied party screening. 

Key Responsibilities: 

• Prepare quotations and contracts (including rate proposals and proposal writing)
• Support the customer contact by preparing customer documents
• Support the customer planning and implementation process
• Provide customer information, supporting the identification and qualification of Sales leads
• Analyse Sales Index
• Prepare business reviews
• Prepare Sales reports e.g. Sales Index reports including revenue development, churn rates, hit rates, pipeline size, etc. by customers
  
  
  

Required Skills/Abilities: 

• Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG) 
• 0 – 3 years of job experience from BPO or logistics domain - Preferred 
• Good knowledge in MS office 
• Effective English communication skills, written and verbal. 
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred. 
• Detail oriented
• Good logical reasoning skills
• High level of customer centricity 
  
  
  

Apply now and embark on an exciting journey with us! We offer:  

• We recognize and reward your hard work through a competitive compensation and performance-based incentive. 
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.  
• Flexible work arrangements to support work/life balance.  
• Generous paid time off: Privilege (earned leave).  
• Recognition & Engagement culture  
  
  
  

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.