Expert - ICT Product Development

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Product Development is responsible for driving technical excellence and strategic product development across the Cyber Security/Cloud/BAS portfolios. Reporting to the Product Management Lead, this role oversees the entire product lifecycle, ensuring alignment with business objectives. The Senior Expert/Manager ensures product compliance with industry standards, cultivates strong partner relationships, leads project execution, and optimizes product design and pricing to keep the products competitive and responsive to market demands.

Duties And Responsibilities

Technical Excellence:

• Ensure products and services meet industry standards and technical specifications
  
  
  

Product Lifecycle Management

• Oversee the full lifecycle of the assigned ICT product portfolio, from conception to retirement, aligning them with the overall B2B strategic goals and market needs
  
  
  

Customer & Partner Relations

• Manage and ensure accuracy of customer agreement templates; lead partner onboarding/offboarding and maintain strong partner relationships, enhancing commercial opportunities
  
  
  

Compliance & Standards

• Ensure all the assigned ICT product portfolio meet the required certifications and compliance standards, adapting to market and partner requirements
  
  
  

Project Management

• Drive planning, execution, and oversight of product development and enhancement projects
  
  
  

Product & Service Design

• Define and refine product specifications and service levels to meet customer expectations and ensure successful design
  
  
  

Strategic Planning

• Validate demand forecasts, support infrastructure development, and manage pricing and cost strategies based on market and competitive analysis
  
  
  

Continuous Improvement

• Implement product enhancements or expansions based on new technologies and customer feedback
  
  
  

Performance Tracking & Reporting

• Monitor and analyze product performance, preparing detailed reports for the management and ensuring timely and accurate internal coordination
  
  
  

Requirements

• 2+ years proven experience in product management, preferably in within the ICT / Telco industry.
• Proven experience in product management, preferably in ICT / Telco.
• Proven track record of providing new and innovative solutions to enhance product lines;
• Deep understanding of customer needs and behavior in the ICT space. Experience leveraging customer insights to drive product development and enhance user experience. Familiarity with research administration is a plus.
• Knowledge of advanced principles of Product Lifecycle Management, business management, marketing and project management
• Familiarity with one or more the following industry framework: ITIL, TMFORUM Frameworx, COBIT, ISO 20000, ISO 27001, IFRS 15, IFRS 16
• Ability to conduct market analysis and translate insights into actionable strategies
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels
• Bachelor's Degree in any related field
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.