Experience Coordinator (ZR_16538_JOB)

Position Overview

We are seeking a highly organized and detail-oriented Experience Coordinator to manage and oversee the execution of customer bookings and experiences. The ideal candidate will have excellent communication skills, be tech-savvy, and thrive in a fast-paced, remote work environment. This role requires a proactive individual who can juggle multiple tasks, solve problems on the go, and maintain high standards of customer service.

Job Highlights

• Monthly Rate: Approximately PHP 35,500
• Paid Hours per Week: 35 paid hours per week or more
• Schedule: Monday to Friday 9:00 am to 5:00 pm Victoria Time with 30 minutes paid break | 6:00 am to 2:00 pm (Manila Time)
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will also be accountable for handling their taxes and benefits independently. The professional fees are calculated on an hourly basis.

Key Responsibilities

Booking and Scheduling Coordination

• Manage multiple bookings and schedules, ensuring that all deadlines and client requirements are met.
• Verify and organize the necessary details for each experience, such as dietary restrictions, preferences, and any other logistical requirements.
• Work closely with suppliers and vendors to ensure the availability of items or provide alternative solutions when necessary.

Client Communication

• Communicate with clients in a professional, clear, and timely manner via phone and email.
• Understand client needs and ensure all expectations are met, resolving any inquiries or issues efficiently.
• Maintain open and transparent communication with team members and managers, ensuring seamless remote collaboration.

Customer Service

• Deliver outstanding customer service by understanding and addressing customer needs and expectations.
• Handle inquiries, complaints, and feedback courteously, ensuring a positive experience for all clients.

Administration and Documentation

• Create, maintain, and update experience items, ensuring accuracy with details like pluralization and other specifics.
• Maintain a thorough and accurate record of all bookings, correspondence, and invoicing.
• Ensure meticulous timesheet recording and adherence to budget guidelines related to bookings.

Problem Solving and Adaptability

• Quickly identify and address any challenges or issues that arise during the coordination of experiences.
• Demonstrate resourcefulness by providing alternative solutions when items are unavailable or the client needs change.
• Adapt to evolving tools, processes, and customer requirements to ensure the smooth delivery of services.

Requirements

• Must have worked in the Finance industry or have a Finance academic background and display accuracy, speed, and attention to details
• Previous experience as an executive secretary or a communication-critical role
• Strong interpersonal skills with a customer-centric approach.
• Ability to work independently and remotely with minimal supervision.
• Proficiency in Microsoft Office Suite, CRM systems, and communication tools.

Independent Contractor Perks

• Permanent work-from-home
• Immediate hiring
• Steady freelance job

Reminder

• Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.

ZR_16538_JOB