Executive CRM & Client Relations Assistant - Freelance, Remote

Department: Support & Leadership

Location: Philippines

Compensation: $13.50 / hour

Description

About the Client
Our client is a prestigious luxury design boutique based in Montreal, renowned as the exclusive Canadian retailer for iconic high-end brands such as Fendi Casa, Dolce & Gabbana Casa, Versace Home, and Bentley Home. They combine exceptional craftsmanship with personalized service to deliver exquisite interior design experiences to discerning clientele. Their commitment to elegance and quality is reflected in every aspect of their business, from curated product selections to impeccable client care.

Why does this role exist?
This role is critical to maintaining and elevating the boutique’s exceptional client experience through expert CRM management and personalized communication. The Executive CRM & Client Relations Assistant will proactively nurture high-level client relationships, ensuring seamless and discreet follow-up that reflects the brand’s luxury identity. By organizing and optimizing the CRM pipeline and supporting the sales team with tailored client correspondence and reporting, this position directly contributes to client satisfaction and long-term business growth.

The Impact you’ll make

CRM Management & Pipeline Organization

• Accurately tag and prioritize leads within the CRM system (preferably Pipedrive)
• Manage follow-up schedules and ensure timely client engagement
• Maintain clean, organized, and up-to-date CRM data

Client Communication & Relationship Building

• Draft and send personalized emails and messages based on sales team briefs
• Foster smooth, elegant, and proactive communication with high-end clients
• Share curated inspirational visuals or materials to enhance client engagement

Sales Support & Reporting

• Assist in preparing weekly sales reports and client follow-up reminders
• Provide insights and updates to the sales and customer success teams as needed

Brand Representation & Confidentiality

• Embody the luxury brand’s discretion, professionalism, and emotional intelligence in all interactions
• Uphold the highest standards of client privacy and data security
  
  

Skills, Knowledge and Expertise

Required:

• Proven experience in luxury client service, high-end hospitality, concierge, or related roles
• Proficiency with CRM platforms, with preference for Pipedrive and Odoo experience
• Fluent in English; bilingual French/English strongly preferred
• Demonstrated ability to work autonomously and manage multiple priorities
• Strong written and verbal communication skills with a detail-oriented approach
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

Your Superpowers:

• Technical Skills: CRM management, email communication, sales reporting, basic graphic curation
• Soft Skills: Emotional intelligence, discretion, proactivity, autonomy, excellent communication, aesthetic sensitivity or background in interior design/architecture (an asset)
• Tools: Comfortable using translation tools if bilingualism is partial; adept with digital communication platforms

You should apply if…

• You take pride in delivering impeccable, personalized service that exceeds expectations
• You thrive in roles requiring discretion and professionalism with high-profile clients
• You are self-motivated and excel at managing your time and priorities independently
• You appreciate the nuances of luxury branding and want to contribute to a prestigious company’s success
• You enjoy blending creativity and organization to maintain elegant client relationships

What to expect...


Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

• Part-time, approximately 20 hours per week; flexible scheduling with the potential for growth

Compensation:

• $13.50 per hour
• No benefits package included
  
  

Benefits