Exceptions and Research Specialist I

Global Payments Inc.


Date: 3 weeks ago
City: Quezon City
Contract type: Full time
Description

  • Analyze and resolve merchant enquiries like simple payment enquiries for transactions that may already be available or found in the system by means of systematic gathering of relevant information and utilizing all systems.
  • Effectively handle all straightforward customer queries to ensure these are completed following the appropriate procedure and/or policy.
  • Investigate, validate & resolve billing and funding requests received from Internal/external customers.
  • Provide accurate and concise written and verbal responses in all internal and external customer communication.
  • Complete assigned transactional projects and tasks within the provided TAT.
  • Escalate any urgent or non-standard requests to the Mentor or Supervisor.
  • Identify and inform management of product, process or system issues/failures making objective recommendations for process improvements.
  • Update the appropriate systems following completion of customer queries in an accurate and timely manner.
  • Ensure SLA’s, productivity and quality standards are achieved in line with objectives. Metrics include but are not limited to service accuracy, productivity, show rate, and quality scores.
  • Use online systems to review and interpret merchant data and educate merchants to better understand Global Payments and payment card industry standards and procedures.
  • Perform tasks and/or projects assigned as and when necessary.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Specialist, Collections

S&P Global, Quezon City
1 day ago
About The RoleGrade Level (for internal use):08S&P Global CorporateThe Role: Specialist, Collections (EMEA)The Team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. This...

Sales Executive

Dempsey Resource Management, Quezon City
4 days ago
URGENT HIRING!!!!!We are looking for Sales Executive to join our client's team, where you'll be responsible for setting sales goals and developing sales strategies.Qualifications Bachelor's degree in Business, Marketing, or a related field is preferred. Experience in sales in retail or machineries (preferred but not required) Skills in negotiation and closing sales Good behavior and attitude towards customers Self-motivated with...

Onboarding Advisor (RPO)

IBM, Quezon City
4 days ago
IntroductionReady to help build IBM’s biggest asset - its talent? As a Recruitment Professional, you serve an integral role as the main point of contact for both candidates and hiring managers, guiding them through the full recruiting lifecycle. Work with a team using the most innovative approaches to attraction, sourcing, selection, interviewing, offering, and closing. This is an opportunity to...