ERP Package Applications Senior Analyst

Job Description

Responsibilities:

• Investigates and documents system discrepancies and ensures that appropriate fix and adjustments are made to avoid business impact. In-scope issues are production incidents for SAP Physical Distribution [Delivery Processing, Shipment Processing]
• Debugging of customized solution to get the root-cause. Code development for the bug fixes and remediation
• Maintains, tests, and implement changes catered through fulfillment requests to meet end-user requirements
• Manages good working relationship with Business Experts and Key User Network
• Provide technical/functional expertise and continuous learning and analyzing the end-to-end system/process flow and architecture
• Creating and reviewing technical documentations, procedures and instruction guides to provide assistance in the troubleshooting and investigation of new and recurring errors by other support members
• Creating the Change Records documentation of fixes with proper artifacts such as UAT approvals and implementation steps
• Handling escalation from the stakeholders and proposed/implement a solution on how this can be prevented in future
  
  

Education And Experience Required

• 3-5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total)
  
  

Knowledge And Skills

• 3+ years of support experience for SAP-ABAP
• At least a year exposed to SD module(more on Physical Distribution development, debugging custom and SAP standard programs)
• Have experience in Incident Management process managing incidents to restore normal service operations as quickly as possible
• Experience in categorizing incidents, prioritizing them based on their urgency
• Familiar with the ITIL process
• Experience in ticketing system like ServiceNow
• Has ability to perform/drive resolution of problems on individual products
• Able to communicate broad and specific concepts with team and to peers
• Able to produce documentation for use by team and customer
  
  

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