Engineering & Service Senior Manager (Aftersales & Technical Support)
HR TechX Corp.
Date: 15 hours ago
City: Makati City
Salary:
₱60,000
-
₱120,000
per month
Contract type: Full time
Office location: Makati
Work setup: Full Onsite
Schedule: Monday to Friday | Dayshift
JOB SUMMARY:
The Engineering & Service Senior Manager is responsible for overseeing the overall operations of the Engineering Department, ensuring efficient delivery of aftersales services, equipment maintenance, and customer support. The role involves leading service teams, managing contracts and costing, and ensuring customer satisfaction through effective technical and operational management.
QUALIFICATIONS:
Work setup: Full Onsite
Schedule: Monday to Friday | Dayshift
JOB SUMMARY:
The Engineering & Service Senior Manager is responsible for overseeing the overall operations of the Engineering Department, ensuring efficient delivery of aftersales services, equipment maintenance, and customer support. The role involves leading service teams, managing contracts and costing, and ensuring customer satisfaction through effective technical and operational management.
QUALIFICATIONS:
- Graduate of Engineering, preferably a licensed Mechanical Engineer.
- With at least 10 years of relevant experience in HVAC, general equipment maintenance, and warranty administration, including 5 years in managerial level role.
- Well-versed in kitchen, laundry, and air-conditioning equipment.
- Experienced in aftersales operations, spare parts management, target setting, contract negotiation, inventory forecasting, and accounts receivable oversight.
- Demonstrates strong customer service orientation, negotiation, and presentation abilities.
- Proficient in MS Office applications, particularly in MS Excel.
- Plans, organizes, and coordinates all aftersales functions within the department.
- Maintains effective communication and coordination with both customers and suppliers.
- Prepares and consolidates parts sales forecasts for the division.
- Handles and negotiates service agreements and contracts.
- Provides management with updates on escalated service issues and recommends appropriate actions.
- Contributes to the formulation of short- and long-term business plans, including forecasts and other management reports.
- Prepares and/or reviews costing and pricing to ensure profitability and competitiveness in biddings.
- Oversees credit and collection activities, ensuring timely collection of accounts receivable.
- Hires, trains, and supervises qualified personnel to ensure efficient customer service delivery.
- Coordinates closely with customers for installation and maintenance of major equipment until completion and commissioning.
- Plays an active role in finalizing and closing sales negotiations and contracts.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Finance Analyst (Coupa)
CBRE Philippines,
Makati City
1 week ago
Job ID248806Posted29-Dec-2025Service lineCorporate SegmentRole typeFull-timeAreas of InterestAccounting/FinanceLocation(s)Makati City - National Capital Region - PhilippinesAbout The RoleAs a CBRE Finance Analyst, you will apply basic cash and accrual accounting fundamentals to prepare, evaluate, maintain, and deliver complete and accurate financial reports for a portfolio of clients and properties.This job is part of the Financial Strategy and Operations job function. They are...
Talent Acquisition Coordinator (12-month Contract)
Canva,
Makati City
1 week ago
Job DescriptionJoin the team redefining how the world experiences design.Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where And How You Can WorkOur flagship campus is in Sydney, Australia, but with...
Program Manager
RCBC,
Makati City
1 week ago
Job SummaryPrimarily responsible for the development, design and implementation of data science-driven campaigns and targeted product offerings through the bank's digital and traditional channels. The role is also responsible for the creation and implementation of marketing communication materials, special projects, events and other campaigns initiated within the various distribution channels of the bank, geared towards the enhancement and promotion of...
