End User Support

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

Summary

Participate collaborating with the other IT teams in department wide projects. Follow team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Ensure all of the team's tickets are handled within the established SLAs.

Responsibilities

• Should be able to handle basic and routine IT Support tasks.
• Should efficiently diagnose and troubleshoot technical issues reported
• Should be able to provide first level of basic support on software and hardware
• Should be able to work with various internal teams such as Operations, Workforce, MIS, etc.

Qualifications And Requirements

• 0 to 4 years of experience in a similar role providing technical support as IT Support
• Ongoing or completed studies in Computer Science, Systems Engineering are a plus.
• Effective communication - Intermediate to Advance English is a must due to the need of coordinating efforts with foreign team members at all levels.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• Attention to detail is a plus
• Working on-site is a must
• Due to the nature of the role, moving and lifting heavy equipment (computers, network switches, peripherals, etc) is required.
  
  

What We Do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.