Employee Relations Analyst

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

What an Employee Relations Analyst does at Visa:

• Conduct comprehensive workplace investigations: Demonstrate effective probing and investigatory skills in complex situations, synthesize data, identify root causes, and recommend actionable resolutions.
• Case management expertise: Manage employee relations issues from initial intake to resolution, providing expert consultation, guidance, and coaching to senior leaders, managers, and People Business Partners.
• Performance management support: Assist in drafting performance improvement plans, written warnings, and facilitate communications to drive effective outcomes.
• Data tracking and trend analysis: Track and analyze employee relations data to proactively create a positive organizational culture and enhance manager capabilities.
• Policy interpretation and guidance: Provide clear interpretation of HR policies, practices, and procedures to employees and managers, ensuring compliance and consistency.
• Client-focused mindset: Foster a client-focused environment to ensure delivery of an exceptional employee experience.
• Positive work environment: Work with leaders and employees to establish and maintain a positive work environment, encouraging the full use of diverse talents and abilities.
• Coaching and feedback: Provide empathetic and compassionate coaching to department leaders on employee and organizational issues.
• HR process improvements: Uncover opportunities and propose solutions for HR process improvements to enhance efficiency and effectiveness.
• Cross-functional projects: Lead and support cross-functional Employee Relations and People Team projects, both regionally and globally.
• HR resource advice and guidance: Provide HR resource advice and solutions to managers and staff, working closely with People Business Partners in the process.
• Perform other related duties and responsibilities as needed or assigned.

Why this is important to Visa

The ER Analyst will play a pivotal role in driving a fair, consistent, and high-integrity employee experience. This role partners closely with the ER Manager and Director, as well as global and regional ER counterparts, to manage a wide range of employee relations matters—from straightforward inquiries to complex investigations—primarily for employees based in the Philippines. Additionally, you will assist with any global and regional ER needs and contribute to leading ER projects in Asia Pacific and globally.

• Extensive experience in Employee Relations, spanning over 5 years.
• Deep knowledge of HR policies and procedures, ensuring their consistent application to build trust within the workforce.
• Excellent communication skills, both written and verbal, essential for effective collaboration and resolution of issues.
• Ability to adapt and adjust communication and work styles to engage with diverse stakeholders.
• Confident in influencing and standing ground while upholding Visa Leadership principles.
• Meticulous attention to detail in applying ER processes and reviewing ER documents, programs, and reporting tools for optimal outcomes.
• Proficient in MS Office, particularly Excel and PowerPoint, for precise data reporting and analysis.
• Skilled in data analytics, adept at interpreting a range of data sets to inform strategic decisions.
• Strong understanding of Philippine Labor Laws with hands-on experience in case management, employee counseling, and mediation.
• Flexible and willing to work on a shifting schedule to accommodate the diverse work shifts of various Lines of Business.

Joining Visa as an Employee Relations Analyst offers you a unique opportunity to make a significant impact on the organization and the people within it. You will be at the forefront of fostering a positive and inclusive workplace culture, directly contributing to employee satisfaction and organizational success. The role provides a dynamic and challenging environment where your expertise will be utilized to navigate complex situations, offering you continuous growth and learning opportunities. You will engage in meaningful work that includes conducting workplace investigations, providing expert guidance on employee relations issues, and collaborating with senior leaders to drive positive change. By being part of a global team, you will also have the chance to work on cross-functional projects, gaining valuable experience and broadening your professional network. This position not only allows you to showcase your skills but also empowers you to be a key player in shaping the future of Visa's workforce.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.