Employee Experience Specialist, Principal

Who we are Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands About the role

• As the Program Services Lead, you will serve as the champion of the Employee Experience Team (HR Operations) in developing, planning and driving simple yet effective, meaningful and impactful HR Programs, Initiatives, and improve the way we operate. You will be responsible for managing global programs, such as Performance Management, Global Mobility, Employee Satisfaction Survey, Electronic Records management, and other Global HR programs as assigned
• Working with the Employee Experience Director you will partner with Key HR Leaders from the Business Partner Community, and Center of Excellence and be the liaison for the Employee Experience Team (HR Operations) This is an Individual Contributor role, and works closely with the EE Director and Sr Operations Manager, You will have the opportunity to drive Operational Excellence, Process Improvement, and take ownership for data driven analytics improve the employee journey
• The ideal candidate is passionate about providing a stellar customer experience, is keenly focused on operational efficiency, is highly skilled at strategic thinking and project management, and will rely on thought leadership to influence and drive meaningful results across the organization

What you’ll do & how you’ll make your mark

• Manage HR programs, such as Performance Management, Global Mobility, Employee Satisfaction Survey, Electronic Records management, and ensure a successful execution
• Be responsible for developing a deep understanding of the HR People strategy and People Operations team, as it supports and enables the organization’s functional priorities
• Be agile in providing insightful perspectives on business and leadership teams regularly to the Employee Experience Director
• Take ownership of various HR Data and perform the necessary analytics to deliver to Key HR Leaders to enable them to support the business with the correct people insights to achieve the business goals
• Establish effective partnerships with COE & HRBP teams and ensure that they are properly supported to deliver strategic support through Initiatives and policy creation/
• Be our Change Champion - use analytics and insights, look at teams, governance, technology & process, and then structure to implement initiatives to address opportunities

Who you are

• Willing to work on-site at our Cebu office
• Get it done attitude: You have the ability to deliver outcomes in a short time frame, rising above ambiguity and defining your own path when there are multiple unknowns. You work largely autonomously and have no trouble following through on what you committed
• Strong stakeholder intuition and communication skills: You have a strong ability to work with stakeholders from multi-cultural environments, persuading them with trust and credibility. You have strong verbal and written communication skills
• Structured, analytical thinking and problem solving skills: You are able to quantify business problems in a data-driven way, define intervention plans, and demonstrate measurable outcomes
• Passion for continuous improvement: We constantly welcome change, improving processes to raise standards. You must be always on your toes - finding the next opportunity to improve the way things were, and highly driven to make the change yourself
• Attention to detail: Getting to the root cause of issues and understanding in granular detail the requirements, solution design, defects and levers to influence the metrics

What you’ll need to succeed

• Minimum 10+ years of HR Shared Services Operations and program management experience including the deployment and management of Performance Management, Global Mobility, Employee Satisfaction Survey, Electronic Records management
• Strong analytical skills, excellent time-management and organizational habits
• Excellent influencing skills at all levels in the organization and flexibility to be proactive in a fast-paced, ever-changing environment
• Strong analytical capabilities or prior experience working in analytical functions like people analytics
• Demonstrated ability to partner within and outside of HR
• Strong written and verbal communication skills and presentation skills
• Knowledge and experience in technology businesses and familiarity with their global HR practices and policies

Why you’ll love us

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!