Customer Support Officer - Global Salesforce Client Validation
QBE Insurance Group Limited
Date: 1 day ago
City: Cebu City
Contract type: Full time
Customer Support Officer - Global Salesforce Client Validation
Primary Details
Time Type: Full time
Worker Type: Employee
ROLE PURPOSE
Provide customer service via email in relation to general administration support and specific policies and procedures to close out work requests.
RESPONSIBILITIES
QUALIFICATIONS
Knowledge
Skills
Experience
We encourage interested applicants to visit our recruitment hub to apply.
QBE GSSC
12th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City
9:00am to 4:00 pm, Monday to Friday, except PH holiday
Skills:
Analytical Thinking, Critical Thinking, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Management, Presenting with Impact, Pricing Strategies, Prioritization, Regulatory Compliance, Risk Assessments, Risk Management, Stakeholder Management, Strategic Thinking, Team Management
How to Apply:
To submit your application, click "Apply" and the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates Job ID 332815
Time Type: Full time
Worker Type: Employee
ROLE PURPOSE
Provide customer service via email in relation to general administration support and specific policies and procedures to close out work requests.
RESPONSIBILITIES
- Process all emails related to product, process and policies and accomplish all reports as required by clients
- Properly assess completeness of documents received and provide solutions if incomplete
- Performs moderately complex clerical, administrative and general office duties
- established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
- Enter data into systems and make updates or corrections while adhering to the guidelines
QUALIFICATIONS
Knowledge
- Basic knowledge on customer service
- Knowledge in Insurance Processing is preferred
Skills
- Proficient verbal and written communication skills
- Proficiency in MS tools
- Customer service focus
- Keen to details
- Administration and Organisation skills
- Ability to Multi-task
- Analytical skills and stakeholder management
Experience
- At least 6-12 months in a similar role is an advantage
- Preferably with BPO experience
- Amenable to work on shifting schedule, weekends and PH holidays
- Amenable to work in Cebu Business Park, Ayala, Cebu City
We encourage interested applicants to visit our recruitment hub to apply.
QBE GSSC
12th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City
9:00am to 4:00 pm, Monday to Friday, except PH holiday
Skills:
Analytical Thinking, Critical Thinking, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Management, Presenting with Impact, Pricing Strategies, Prioritization, Regulatory Compliance, Risk Assessments, Risk Management, Stakeholder Management, Strategic Thinking, Team Management
How to Apply:
To submit your application, click "Apply" and the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates Job ID 332815
How to apply
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