Employee Engagement Specialist

Alorica


Date: 1 week ago
City: Davao
Contract type: Full time
a Brief Overview

Responsible for developing and executing the Hypercare Process for assigned sites and/or Special Projects, working with the site leaders to guarantee a successful execution of Hypercare Process & KPI’s.

YOUR DAY-TO-DAY

  • Identifies process improvement opportunities to drive Employee Engagement and Retention on all assigned sites or projects.
  • Partners with Operations and Functional Department Leaders to identify process gaps, root causes, and other factors that might impact our employees’ experience.
  • Works with CARE Committees to execute Hypercare Process on all assigned sites or Special Projects: Capture, Analyze, Remediate & Evolve.
  • Creates and updates actions in the Strategic Action Plan Tracker, follow up with the owners, documents findings, and performs regular audits to ensure execution.
  • Partners with leaders to perform focus groups as needed, drives Hypercare KPIs performance from assigned sites or Special Projects and presents results as needed.
  • Performs other duties as assigned by management.

WHAT YOU BRING TO THE TABLE!

  • Proven experience establishing and maintaining cooperative working relationships with clients and upper management. Experience executing improvement plans is a plus. Strong organizational and strategic planning skills. Excellent communication and presentation skills (oral and written), required.
  • Upper- Intermediate English level (B2 in CEFR).
  • Work at Home & on-site capability required. No restrictions having rotative schedules.
  • Candidates are subject to drug test.

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