Digital Client Success Manager
Popmenu
Date: 1 day ago
City: Davao
Contract type: Full time
Remote
Are you passionate about helping clients make the most out of their product? Do you believe that successful client adoption is the foundation of a successful long-term partnership? Are you convinced that restaurant owners deserve technology that allows them to take back control from 3rd party platforms? Three times yes? Sounds like we found a match!
About This Opportunity:
We are building out a Digital Success Team to manage a segment of our clients that receive a digital-first, one-to-many approach to success. We are looking for a talented Digital CSM to lead growth and success for a large volume of clients using a primarily data-driven approach.
At this time, we are prioritizing candidates in the Central time zone.
What's on Your Plate:
What You Bring to the Table:
At Popmenu we believe in transparency and meeting candidates at eye level. We know that money isn’t everything - but it is important: For this role, we have determined a compensation of $60k in addition to company equity to be a fair and attractive offer. We would love the opportunity to meet you and learn more about you and your background, and final offer amounts are determined by multiple factors and may vary from the amount above. Looking forward to chatting with you!
About This Opportunity:
We are building out a Digital Success Team to manage a segment of our clients that receive a digital-first, one-to-many approach to success. We are looking for a talented Digital CSM to lead growth and success for a large volume of clients using a primarily data-driven approach.
At this time, we are prioritizing candidates in the Central time zone.
What's on Your Plate:
- Client Success: As a key player in client success, our Digital Client Success Manager actively manages a substantial, collaborative portfolio, driving proactive adoption and retention efforts.
- Software Adoption: Our Digital CSM works energetically to help clients adopt more features & see more value in our software.
- Client De-escalation: The Digital CSM role will handle client escalations and is responsible for turning around the experience for clients who are not happy with their service for various reasons.
- Client Communication: Whether it’s general advice, billing issues, or questions about product functionality, our Digital CSM ensures that our clients get all their questions answered in a quick and effective way. There is always lot’s to do!
- Enablement Materials: Our Digital CSM is passionate about creating engaging and helpful resourcesthat actively engage our clients. This entails hosting best practice webinars, crafting universally applicable short videos and devising strategies to engage multiple clients.
- Client Feedback: Gather and analyze client feedback to drive continuous improvement in service quality. Keep clients informed of updates, outages, and other relevant information, maintaining clear and effective communication.
What You Bring to the Table:
- Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
- Entrepreneurial approach - a high degree of autonomy and self-motivation and a hunger to conquer unknown territory
- Experience negotiating and navigating subscription renewals and churn conversations.
- Demonstrated organizational skills, proven ability to complete long-term goals and handling critical tasks and issues at the same time
- Natural curiosity and willingness to learn, whether it’s new technical skills or understanding the client environment
- Proven success with rolling out products to clients, ideally in the restaurant industry
- 1+ year of Client Success experience highly preferred
At Popmenu we believe in transparency and meeting candidates at eye level. We know that money isn’t everything - but it is important: For this role, we have determined a compensation of $60k in addition to company equity to be a fair and attractive offer. We would love the opportunity to meet you and learn more about you and your background, and final offer amounts are determined by multiple factors and may vary from the amount above. Looking forward to chatting with you!
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Remote Freelance Tax Prep Specialist - $7/hour USD - Philippines - PAID WEEKLY - 2139
Omni Interactions,
Davao
1 day ago
Job OverviewJoin our dynamic team as a Freelance Tax Preparation Specialist, where you will support US-based companies in ensuring precise and efficient tax documentation. This position is a fantastic opportunity for professionals looking to elevate their expertise in tax preparation while enjoying the flexibility of remote work.Key ResponsibilitiesPrepare and process tax documentation for US clients.Ensure accuracy and compliance in all...
Associate Accountant - Fund Administration
HC Global Fund Services, LLC,
Davao
2 days ago
About UsHC Global Fund Services, LLC (“HC Global”) is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.Job DescriptionDuties and Responsibilities:Middle and Back Office FunctionsGathers all information required (i.e. external statements, i.e., prime broker reports and custodian statements, supporting documents for recurring expenses including legal fees, audit fee, admin fees, tax fees, director’s...
Nutrition Specialist
Nestlé,
Davao
1 week ago
A DAY IN A LIFE:Responsible for communicating ethically and delivering science based value propositions building the image and the role of Nestlé Infant Nutrition with HealthCare Professionals and institutions, within a specified territory, in order to compliantly drive recommendation/advocacy /prescriptions for these products.KEY RESPONSIBILITIES:Develop & expand brand usage through consistent visits among healthcare professionals, maternity services and medical institutions.Actively conduct...
