Email Support Agents — Moderation service
Open Access BPO
Date: 2 weeks ago
City: Makati City
Contract type: Full time
Qualifications
As an Email Support Agent, you’ll be the first point of contact for answering customer’s questions and helping them to quickly resolve issues.
- Excellent written and spoken English communication skills
- A background providing support in either insurance or finance industries a plus, but not necessary
- Basic technical skills—proficient on the Internet, email, CRM, and Windows applications
- A critical thinker with good analytical skills and attention to detail
- Flexible and able to work in a fast-paced, team-oriented environment
- Effective organization and time management skills
- Upbeat, positive, kind, and empathetic personality
As an Email Support Agent, you’ll be the first point of contact for answering customer’s questions and helping them to quickly resolve issues.
- Assist customers via email, answering their questions and helping them to quickly resolve issues
- Regularly aim to improve the quality of customer interactions
- Be a team player; have fun and work with a team to hit client targets
- Perform other tasks as required by the client
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