Electrical Technician Support Officer
Jobs360
Date: 8 hours ago
City: Angeles City
Contract type: Full time
Roles And Responsibilities
- Provide Tier 2 technical support for RedEarth's battery systems, including off-grid, hybrid, and grid-connected solutions.
- Assist installers and customers with system commissioning, configuration, and troubleshooting via phone, email, and remote diagnostics.
- Interpret wiring diagrams, schematics, and installation manuals to guide safe and compliant system setup.
- Configure and monitor systems using RedEarth's proprietary platforms and third-party tools (e.g., Troppo, Pylontech, Victron, Selectronic, Deye, Sungrow, etc.).
- Diagnose and resolve faults related to battery performance, inverter behavior, firmware updates, and communication protocols.
- Document support cases and resolutions in CRM systems for traceability and improvement.
- Collaborate with engineering and product teams to escalate complex issues and contribute to product refinement.
- Stay up to date with industry standards, WHS regulations, and Clean Energy Council guidelines.
- Deliver product-specific training and guidance to installers and end-users.
- Support warranty claims and service logistics, coordinating with the Warranty Officer.
- Minimum of 2 years' experience in the Battery Energy Storage System (BESS) industry.
- Proven experience in a customer-facing technical role within energy storage, solar PV, DER, or related industries.
- Bachelor's degree in Electrical Engineering or equivalent field.
- Must hold an Unrestricted Electrical Licence.
- Completion of accredited Battery Storage Training such as UEERE0077, UEERE0078, or UEERE0060 (or equivalent).
- Certification in LV grid-connected photovoltaic (PV) system design and installation is an advantage.
- Monitoring and diagnostic tools for real-world data analysis.
- CRM systems and reporting tools for documenting support cases.
- Understanding of IT networks and communication protocols.
- Strong ability to write application notes, technical instructions, and knowledge base materials.
- Day 1 HMO Coverage
- Dayshift schedule
- Fixed Weekends off
- Game lounge
- Engaging monthly activities
- Free and unlimited barista-style coffee
- Free parking and shuttle services
- Employee referral incentives (Silver)
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