eCommerce Specialist

Employment Type: Full Time - Remote with Philippine Employment Benefits, Health Care, Social Security Contribution, Paid Leave, 13-Month, etc.

How You'll Make An Impact

As a B2B eCommerce Specialist, you will play a key role in ensuring the accuracy, visibility, and overall quality of our product catalog across multiple B2B eCommerce platforms, such as Staples, CDW, Insight, and Office Depot. This role supports our diversification strategy by optimizing product listings, maintaining content integrity, and managing eCommerce operations.

The ideal candidate thrives in a fast-paced environment, is detail-oriented, and takes initiative in problem-solving. Strong English communication skills (both written and verbal) are essential to collaborate effectively with internal teams and external partners.

Role Overview:

In this role, you will be responsible for managing product data, auditing listings, optimizing content, and resolving discrepancies across various eCommerce platforms. You will work closely with cross-functional teams, including marketing and operations, to ensure all product information is accurate, updated, and aligned with business objectives.

Your daily tasks will include monitoring internal ticketing systems, addressing pricing and content issues, conducting audits, and optimizing product pages to enhance visibility and conversion rates.

We place a high priority on:

Strong communication skills: The ability to convey ideas clearly and collaborate effectively with internal teams and external partners, both in writing and verbally.

The capacity to learn new and complex concepts and systems quickly: A proactive mindset that allows you to grasp intricate processes, tools, and platforms efficiently, ensuring smooth eCommerce operations.

A clear interest in auditing, data management, and content optimization: A keen eye for detail, ensuring product listings are accurate, organized, and optimized to enhance visibility and conversion rates.

Key Responsibilities:

Product Catalog Management & Optimization

• Maintain and update product information across B2B eCommerce channels.
• Ensure product listings include accurate descriptions, specifications, and pricing.
• Optimize content for better search rankings and conversion rates.
• Collaborate with marketing teams to enhance product pages.
  
  
  

Ticket Management & Auditing

• Actively monitor and resolve issues through internal ticketing systems.
• Address content discrepancies, pricing violations, and stock issues.
• Conduct regular audits to maintain data accuracy and completeness.
  
  
  

Collaboration & Cross-Functional Coordination

• Work closely with internal teams to resolve content-related issues.
• Support cross-department initiatives to streamline eCommerce processes.
  
  
  

Required Experience:

• 1-2 years of experience in eCommerce product management or a related role.
• Hands-on experience managing B2B marketplaces such as Staples, CDW, Insight, and Office Depot.
• Proficiency in Google Suite or Microsoft Office for data management and reporting.
• Strong attention to detail, ensuring accuracy and completeness in product listings.
• Excellent English communication skills (written & verbal) for collaboration with teams and partners.
• Problem-solving skills with an action-oriented approach to resolving ticketing and listing issues.
• Ability to work independently in a fast-paced, remote environment.
  
  
  

Preferred Qualifications:

• Experience in B2B eCommerce or marketplace content management.
• Background in SEO and content optimization to improve product visibility.
• Familiarity with cross-functional collaboration, working with marketing, operations, and sales teams.
  
  
  

What You'll Bring to the Team:

• Proactive problem-solving mindset with the ability to take initiative.
• Strong organizational skills to manage multiple projects and meet deadlines.
• Ability to adapt to new challenges and evolving eCommerce trends.
• A team player who can work collaboratively in a remote environment.
  
  
  

Schedule & Location Setup

• Time: 2:00 PM to 11:00 PM (Manila, GMT+8 Time-Zone)
• Work Days: Monday to Friday (Manila, GMT+8 Time-Zone)